RETURN & REFUND POLICY

Updated on September 30th, 2026

Definitions

For purposes of this Return & Refund Policy, the following terms have the meanings set forth below:

• “Proofit,” “Company,” “we,” “us,” or “our” means Proofit, Inc., a Delaware corporation.
• “Product” or “Products” means any physical consumer product purchased directly from Proofit through the Website.
• “Website” means www.proofitbag.com.
• “You,” “your,” or “Customer” means the original purchaser of a Product from Proofit through the Website.

Return & Refund Policy

This Return & Refund Policy applies to Products purchased directly from Proofit through the Website. Products purchased from an authorized retailer, marketplace, distributor, or other third party are subject to that seller's applicable return and refund policies and must be returned through the original place of purchase unless Proofit expressly agrees otherwise in writing.

By purchasing a Product directly from Proofit, you acknowledge that your purchase is subject to this Return & Refund Policy and Proofit's applicable Terms & Conditions. Nothing in this Policy limits any right or remedy that cannot lawfully be limited or excluded under applicable law.

Return Period

Subject to the terms and exclusions below, Proofit accepts eligible return requests submitted within thirty (30) calendar days after the date the Product is delivered to the original purchaser. A return request must be submitted within the 30-day period, and the Product must be shipped to Proofit within ten (10) calendar days after Proofit authorizes the return, unless Proofit provides different instructions in writing.

No Product may be returned without prior return authorization from Proofit. Products returned without authorization may be refused and returned to the sender.

Return Eligibility and Condition Requirements

To qualify for a return based on customer preference or any reason other than a verified defect, shipping error, or other circumstance for which applicable law requires a remedy, the Product must:

• have been purchased directly from Proofit through the Website;
• be returned by the original purchaser with valid proof of purchase or sufficient order information for Proofit to verify the purchase;
• be unused, unworn, unwashed, unaltered, and in substantially the same condition in which it was received;
• be free from stains, odors, dirt, moisture damage, punctures, tears, abrasions, pet hair, or other signs of use, misuse, wear, or damage;
• include all original components, accessories, labels, tags, instructions, and packaging, to the extent originally supplied; and
• otherwise comply with the return authorization and shipping instructions provided by Proofit.

Proofit reserves the right, to the fullest extent permitted by applicable law, to deny a return or refund if the Product does not satisfy the foregoing requirements. Authorization to return a Product does not constitute approval of a refund.

Non-Returnable Products

Except where otherwise required by applicable law, Proofit may decline returns of:

• Products returned outside the applicable return period;
• Products that have been used, worn, washed, altered, modified, or that show signs of use, wear, misuse, abuse, improper storage, or damage occurring after delivery;
• Products missing material components, labels, tags, accessories, or packaging originally supplied with the Product;
• Products designated as final sale, clearance, personalized, customized, promotional, or non-returnable at the time of purchase; and
• Products not purchased directly from Proofit through the Website.

Defective, Incorrect, or Damaged-on-Arrival Products

If you receive a Product that is visibly damaged during shipment, incorrect, or has a defect reasonably discoverable upon delivery, please contact Proofit at refund@proofitbag.com within seven (7) calendar days after delivery. For a defect that was not reasonably discoverable upon delivery, please contact Proofit promptly after discovery. Please provide your name, order number, a description of the issue, and photographs or other documentation reasonably requested by Proofit to evaluate the claim. Any applicable written warranty and any right or remedy that cannot lawfully be waived or limited remain subject to their respective terms and applicable law.

After reviewing the claim, Proofit may, as appropriate and subject to applicable law, replace the Product, provide a refund or credit, or provide another appropriate remedy. Proofit may require return of the Product before issuing a replacement, refund, or credit.

Proofit reserves the right to inspect and verify any claimed defect or damage. Damage resulting from misuse, improper use, improper closure, alteration, puncture, cutting, improper cleaning, improper storage, ordinary wear and tear, failure to follow Product instructions or warnings, or damage occurring after delivery is not considered a manufacturing defect.

Nothing in this section limits any warranty, right, or remedy that cannot lawfully be limited or excluded.

Refunds

Proofit will inspect returned Products after receipt. Approval of a return authorization does not guarantee that a refund will be issued. A refund will be issued only after Proofit determines that the returned Product satisfies the requirements of this Return & Refund Policy.

If a return is approved, Proofit will generally initiate the refund to the original payment method used for the purchase within ten (10) business days after Proofit completes its inspection and approves the return. Proofit is not responsible for processing delays caused by banks, payment processors, card issuers, or other financial institutions after Proofit submits the refund, and the time required for the refund to appear in the Customer's account may vary depending upon the applicable financial institution or payment provider.

Except where otherwise required by applicable law or expressly agreed by Proofit in writing, original shipping charges, expedited shipping charges, handling charges, gift wrapping, and similar charges are non-refundable.

Any promotional discount, coupon, credit, gift card, or other reduction applied to the original purchase will be taken into account when calculating the refund. In no event will a refund exceed the amount actually paid to Proofit for the returned Product.

Gift Purchases

Unless Proofit expressly provides otherwise, refunds are issued to the original payment method used by the purchaser. A gift recipient is not entitled to receive a cash refund for a Product purchased by another person. Proofit may, in its discretion and upon verification of the original purchase, offer store credit to a gift recipient.

Order Cancellation by Proofit

Proofit reserves the right, subject to applicable law, to cancel or refuse an order before shipment due to Product unavailability, pricing or description errors, suspected fraud, payment issues, shipping restrictions, or other legitimate business reasons. If Proofit cancels an order after payment has been received and before the Product is shipped, Proofit will refund the amount paid for the canceled Product.

Exchanges

Proofit does not guarantee direct exchanges. If you would like a different Product, size, color, or other variation, Proofit may require you to return the original Product in accordance with this Policy and place a new order. Product availability is not guaranteed.

 

Return Shipping

Unless the return results from Proofit's shipping error, a verified Product defect, or another circumstance for which Proofit agrees or is legally required to bear the cost, the Customer is responsible for all return shipping costs.

If Proofit provides a prepaid return label for a return for which the Customer is responsible for return shipping, Proofit may deduct the cost of such return shipping from the Customer's refund to the extent permitted by applicable law and disclosed to the Customer.

The Customer is responsible for securely packaging the returned Product and complying with Proofit's return instructions. Proofit is not responsible for a returned Product that is lost or damaged before it is delivered to Proofit. Proofit recommends using a trackable shipping method and retaining proof of shipment.

Refused and Undeliverable Shipments

If an order is returned to Proofit because the Customer provided an incorrect or incomplete shipping address, refused delivery, failed to accept or retrieve delivery, or otherwise caused the shipment to be undeliverable, Proofit may deduct actual shipping, return-shipping, carrier, and related charges from any refund to the extent permitted by applicable law.

Return Abuse and Fraud

Proofit reserves the right, to the extent permitted by applicable law, to refuse, restrict, suspend, or investigate a return or refund request where Proofit reasonably suspects fraud, abuse, excessive or repeated returns, chargeback abuse, Product alteration, false or misleading claims, or other misuse of this Policy. Proofit may request additional information or documentation reasonably necessary to verify a return or refund request.

Refunds, Replacements, and Other Accommodations

The issuance of a refund, replacement, credit, exchange, or other accommodation by Proofit does not constitute an admission of fault, defect, liability, or wrongdoing and does not waive any right, remedy, defense, limitation, or position available to Proofit, except to the extent otherwise required by applicable law or expressly agreed by Proofit in writing.

Relationship to Other Terms

This Return & Refund Policy should be read together with Proofit's Terms & Conditions, Disclaimer, Privacy Policy, and any applicable written warranty. Nothing in this Policy modifies provisions concerning shipping, delivery, title, risk of loss, warranty coverage, dispute resolution, or other matters addressed in those documents, except as expressly stated herein.

Acknowledgment

By purchasing a Product directly from Proofit through the Website, you acknowledge that you have had access to this Return & Refund Policy before or at the time of purchase.

Changes to this Policy

Proofit may update this Return & Refund Policy from time to time. Except where a change is required by applicable law or is more favorable to the Customer, the policy applicable to a purchase will generally be the policy in effect at the time the applicable order was placed. The “Updated” date above identifies the most recent revision.

Contact Us / Request a Return

To request a return, report a defective, incorrect, or damaged-on-arrival Product, or ask a question regarding this Policy, please contact:

Proofit, Inc.
2720 S. River Road
Des Plaines, Illinois 60018
Email: refund@proofitbag.com

Please include your name, order number, Product purchased, reason for the request, and any photographs or other information reasonably necessary for Proofit to evaluate the request.